Frequently Asked Questions
01 Which destinations do you offer tours in?
We offer experiences in Egypt’s most popular destinations, including Hurghada, Marsa Alam, Sharm El-Sheikh, Cairo and Luxor. Available activities include sea trips, historical excursions, family tours, desert adventures and private sightseeing experiences.
02 How can I book a tour?
Select the tour you are interested in and send us your preferred date, number of adults and children, hotel name and contact details. Our team will check availability and confirm the pickup information and final booking details with you.
03 Do you provide private or customised tours?
Yes. We can arrange private trips and customised itineraries based on your destination, schedule, group size and preferred activities. Contact us with your travel plans and we will help build a suitable experience.
04 Is hotel pickup included?
Hotel pickup is available for many tours, although the exact pickup area and any additional transfer charge depend on your hotel’s location. Your pickup time and meeting point will be confirmed before the tour.
05 What is included in the tour price?
Inclusions differ from one experience to another. Depending on the selected tour, the price may cover transportation, guiding, activities, equipment, meals or entrance tickets. Please check the individual tour description or contact us before booking for a clear list of inclusions and optional extras.
06 Are children allowed, and do they receive a discount?
Most experiences welcome families and offer separate child prices. Child age limits and prices vary by tour, so please include each child’s age in your booking request to receive an accurate quotation.
07 What should I bring with me on the tour?
We generally recommend comfortable clothes and shoes, sun protection, drinking water, a charged phone and a valid passport or identification document when required. For sea trips, bring swimwear, a towel and a change of clothes. Specific requirements will be shared before departure.
08 What happens if the weather affects my trip?
Your safety comes first. Sea, desert and outdoor activities may be rescheduled, adjusted or cancelled when weather or local conditions make the original programme unsafe. Our team will contact you with the available alternatives.
09 Can I change or cancel my reservation?
Contact us as early as possible if your plans change. Amendment and cancellation conditions depend on the selected activity, departure date and third-party reservations involved. We will explain the applicable terms before confirming your booking.
10 Do you arrange airport transfers?
Yes. We arrange comfortable airport and hotel transfers using air-conditioned vehicles. Send us your airport, flight number, arrival or departure time, hotel and number of passengers so we can organise the correct vehicle.
11 Can you help me get a SIM card during my stay?
Yes. SIM-card assistance can be requested along with your transfer or separately. Contact our team before arrival with your destination and expected arrival time so the available options can be confirmed.
12 How will I receive my pickup and departure information?
Once your reservation is confirmed, we will provide the planned pickup time, meeting point and any important instructions. Please keep your phone available and ensure that the hotel and contact details submitted with your booking are correct.
